Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home.
Our growing network of physicians and locations is based on this mission.
Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient.
We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Tennessee Oncology Clinics.
New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.
ESSENTIAL FUNCTIONS:
Answers incoming new patient calls, enter demographic and insurance pre-registration information; maintains contact with new patients via multiple methods (mailing new patient packets, electronic communication / email, callbacks,
Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
Ensures referring physicians have received communication regarding the new patient visit
C0mmunicate with outside entities to obtain new patient medical history records when appropriate.
Communicates with team members, clinic staff and referring Provider offices.
Coordinates with Clinic staff to schedule new patient appointments
Additional responsibilities may be assigned
KNOWLEDGE, SKILLS & ABILITIES:
Promotes positive customer relations
Maintains and ensures confidentiality of patient information
Exhibits high degree of initiative, judgment and discretion
Promotes highest ethical standards
Effectively communicates both orally and in writing
Adheres to all Tennessee Oncology policies and procedures
EDUCATION & EXPERIENCE:
HS Diploma required
Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel
Prefer experience in healthcare, customer service
Prefer experience with EMR
PHYSICAL REQUIREMENTS:
• Able to travel to other clinics when necessary
• Able to lift 25 pounds.
PHYSICAL REQUIREMENTS:
Job Title:
Physical Activity Required
Amount of time
None
Less than 1/3
(Occasionally)
1/3 to 2/3
(Frequently)
More than 2/3
(Regularly)
Standing
Walking
Sitting
x
Fingering or manual dexterity
Repetitive finger motion
x
Lifting or exerting force
Up to 10 pounds
Up to 25 pounds
x
Up to 50 pounds
Up to 100 pounds
Over 100 pounds
Reaching or stretching
Climbing or balancing
Crouching or stooping
Speaking
Hearing
Seeing (with correction)