About the Role
The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement.
This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.
We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
Identify trends and root causes related to inaccurate insurance billing, and report to leadership
Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
Requirements
3+ years of charge entry and billing experience, preferably in behavioral health
Strict attention to details
Knowledge of payer specific billing requirements
Organizational skills
Experience in navigating clearinghouses
Highly organized and able to track workflows through various tools
Proficiency in Microsoft office required
Knowledge of medical billing practices, office policies and procedures
Familiar with CPT, ICD-9, and ICD-10
Excellent written and verbal communication skills
Ability to maintain a high level of integrity and confidentiality of medical information
Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
Read more about our benefits here.
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