Billing Specialist

Summary: Produce, research and analyze billing, management reports, and journal entries from payroll and budget data and provide related customer support.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
·Provides customer service relations by researching and resolving customer and field billing inquiries.
· Manages complex billing adjustments and requirements.
· Prepares payroll journal entries and the associated bonus and worker compensation accruals from payroll data and formats them for import into Great Plains.
· Identifies payroll variants, reports them to the payroll department and adjusts all affected billing · Provides notification of software resources for obtaining data from the payroll system as needed for standardization, code changes or additions and version changes with the payroll software system.
· Update documentation as changes occur in essential duty processes and communicate changes or updates related to essential duties and responsibilities to immediate supervisor.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
We are proud to offer the following benefits: Insurance: Medical with available FSA/HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
Paid time off: Sick, Vacation, Holidays, Floating Holidays, Bereavement Leave, Jury Duty Leave, Volunteer Hours.
Bonuses: Employee Recognition Awards, Employee Referral Bonus Program, Profit Sharing Bonus, Bonus Program (salaried positions only).
Other: 401K Retirement Savings Plan, Tuition Assistance Program.
Requirements: Competency:To perform the job successfully, an individual should demonstrate the following competencies: · Have excellent command of all Microsoft Office software and the ability to quickly learn other software needed to perform essential duties and responsibilities.
· Have thorough understanding of debits and credits and the relationship of financial factors like budgeted hours and average wage rates to budget preparation and P&L performance.
· Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making.
· Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
· Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
· Quantity - Completes work in a timely manner.
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; uses reason even when dealing with emotional topics.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs and perform efficient follow up; Responds to requests for service and assistance; meets commitments.
· Design - Demonstrates attention to detail.
· Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
· Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
· Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
· Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; · Team Work - Balances team and individual responsibilities; Puts success of team above own interests; Supports everyone's efforts to succeed.
· Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Able to read and interpret written information.
· Change Management - Communicates changes effectively and possesses the ability to adapt to continuous change and analyze change for process and procedure impact.
· Leadership, Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
· Cost Consciousness, Ethics, Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
· Adaptability - Adapts to changes in the work environment.
· Attendance/Punctuality/Dependability - Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative, Motivation, Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Associate's degree for a two year program AND three years of related experience or five plus years of related experience/training.
Language Ability: Ability to read, analyze, and interpret common legal and tax documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have excellent knowledge of Microsoft Word, Excel and Outlook or equivalent electronic mail application.
Familiarity with Access, Accounting Software, ReportSmith Reports, Crystal Reports and ADP Payroll Software desirable but not required.
Certificates and Licenses: No certifications needed Supervisory Responsibilities: This job has no supervisory responsibilities.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee must occasionally lift and/or move up to 25 pounds.
Occasionally employee must work extended hours that require intense focus.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
Must be able to type and use a calculator.
*This job description is not a contract for any specific period of time and may be adjusted at any time at the employer's discretion based on changing or newly determined needs for the position.