Billing Support Specialist

**In office work required.
** The Billing Support Specialist position is responsible for printing and mailing paper claims; ensures all necessary backup documentation is attached such as but not limited to medical records, secondary remits, and itemized bill.
Responsible for printing and mailing of paper claims four times weekly; ensures all necessary backup documentation is attached to claims such as but not limited to medical records, secondary remits, and Itemized Bill.
Notate action taken on the patient account within the EHR system May require manual entry of secondary billing for varying states.
Productivity and clean entry rates apply Perform billing and follow-up on Industrial Accounts Work Financial Class change reporting Assist other team members when necessary Perform other job duties as assigned Administrative Duties: Accurately input/submit worked time by the required departmental deadlines Maintain knowledge of insurance payors and collection regulations Maintain industry knowledge through self-study and by attending training courses Attend and participate in team and departmental meetings Effectively responds to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence from facilities in a timely manner Adherence to all HIPAA Privacy and Security requirements and responsibilities Perform duties and responsibilities in a positive manner that upholds company policies and procedures Knowledge, Skills, and Abilities: Knowledge of computer applications or other automated systems, such as excel spreadsheets, word, email, and database software in working assignments Basic knowledge of hospital billing, revenue cycle, and medical terminology Knowledge and understanding of Explanation of Benefits (EOB), state, and federal guidelines required Ability to understand and interpret correspondence reason for payments, refunds, or underpayment requests Ability to navigate healthcare information system(s) and clearinghouse(s) Excellent verbal and written communication, good judgment, tact, initiative, and resourcefulness Must be detail oriented, organized, and ability to multi-task Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives Must be flexible with a can do attitude and can remain professional under high pressure situations Training and Experience: High School or equivalency diploma required 0-3 years or more work experience, where the primary focus was customer service Must be able to follow directions and perform work according to department standards independently.
Computer skills in Microsoft Office applications (i.
e.
, Word, Excel, PowerPoint, etc.
) to complete work assigned Customer Service oriented.
Other Requirements: Ability to travel to and work in the Franklin office High-Speed Internet access and unlimited data Smart phone for DUO authentication Negative pre-employment drug tests Criminal and MVR backgrounds meet our company hiring criteria