Customer Service Representative

_*ADVANCED PROPANE INC.
*_ Opening: *Customer Service Representative* Position Type: Full-time; Non-exempt *Hourly Pay: $16 - $18/hr, Mon – Fri, 8:00 a.
m.
– 4:30 p.
m.
* Benefits: Medical, Dental, Vision Insurance; Life and Disability Insurance, 401(k) *General Job Description:* Customer Service Representatives assist in meeting the needs of our customers by: Ø waiting on those who come to the branch office for service; Ø assisting in the sale of parts and appliances.
In addition, the Customer Service Representative assists the Branch Manager in performing the administrative duties of the branch office.
When needed, this position will also assist the service technician and gas salesmen to meet the needs of customers.
*Areas of Responsibility/Primary Duties:* · Proficient in Excel, Word and general typing.
· Possess correct and confident knowledge of Advanced Propane’s products and services.
· Help customers, potential customers, and the general public to understand products and services about which they are inquiring, and · Assist them with ordering product(s) or services either in person or over the telephone.
· Assist in scheduling deliveries of propane and service work.
· Enter and retrieve information as required, and be able to inquire into computerized accounting system.
· Maintain customer files – paper and electronic.
· File and scan documents.
· Assist in the collection of customer accounts.
· Accept responsibility for the proper care of and accounting for cash, equipment, tools, pre-numbered forms, confidential lists, reports and documents, and other company assets as may from time to time be placed in his/her care.
· Maintain regular and reliable attendance and promptness.
· Perform other tasks as may be assigned by Branch Manager or any other company management official.
*Qualifications:* · High school diploma or equivalent.
· Experience in a sales and/or office environment · Able to properly and professionally communicate over the telephone and in person.
· Able to work with general public, including dissatisfied customers.
*Physical Requirements for Performance of Essential Functions:* For this position, an employee must be able to: · Operate computer terminals for extended periods of time.
· Operate office equipment including printers and copy machines; handle bulk paper weighing up to 25 pounds.
Job Type: Full-time Pay: $16.
00 - $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person