Collections Coordinator

Position Information Position Title Collections Coordinator Division Business and Finance Department Financial Services Number of hours per week 37.
5 Days to be worked Monday, Tuesday, Wednesday, Thursday, Friday Months per year Fiscal (12 months) If modified, list months Job Type Full-Time Campus Main Campus If other location, please indicate Position Number 065875 Advertised Salary Commensurate with education and experience Pay Basis Monthly Job Description This position has two vacancies: #065875 and #110570 The Collections Coordinator is responsible for the collection activity, which includes but is not limited to: contacting students to collect outstanding balances; making professional decisions when performing account audits and adjustments; creating, adjusting, and maintaining payment plans; preparing collection correspondence; overseeing the collection efforts of third-party agencies; and other related tasks to reduce outstanding receivables and provide accurate information and balances for receivables due to the University.
The primary objective of this position is to collect current and past due student accounts to reduce overall accounts receivable while maintaining the highest level of professionalism and confidentiality to all customers.
The Collections Coordinator is an extension of the Bursar’s Office and may be called upon to assist with other responsibilities within the Bursar Office.
This position requires effective collection techniques, excellent customer service abilities, excellent communication skills (oral and written), professional sound judgment, and effective time and task management abilities.
This position reports directly to the Collections Manager.
Knowledge, Skills, and Abilities Excellent communication (written and verbal), time management, and organizational skills.
Three years of experience working with spreadsheets and word processing, preferably Microsoft Excel and Word.
Accuracy, efficiency, and attention to detail demonstrated in all phases of work.
Provide excellent customer service to students, parents, and staff.
Investigate and resolve student billing concerns.
Answer inquiries regarding student account issues.
Supervise, train, and evaluate Student Accounts clerical staff.
Supervise the Student Accounts functions, including tuition and fee billing and collection, room and board billing and collection, cash disbursements of refunds and residual financial aid to students, balancing fee receipts and cash on hand.
Minimum Qualifications Bachelor’s degree in accounting or another related discipline.
A minimum of three (3) years of related work experience, preferably in higher education.
Special Instructions to Applicants Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.
Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.
An unofficial transcript may be attached in the “Transcript” section.
You will be required to provide names and contact information for three references during your application to the posting.
If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.
Open Date 01/30/2024 Close Date 02/12/2024 Job Category Administrative/Professional Requisition Number Benefits Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.
Quick Link https://jobs.
tnstate.
edu/postings/7219 Reference Letter References Minimum References Required 2 Recommendation Deadline Supplemental Questions Required fields are indicated with an asterisk (*).
Documents Needed to Apply Required Documents CV/Resume Cover Letter Transcript 1 Optional Documents Transcript 2 Other