*Responsibilities:*
· Respond efficiently and accurately to users who reach out to for support
· Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
· Learn and utilize support tools and software appropriately.
· Sort through user feedback from multiple channels
*Job Requirements：*
*Qualifications*:
· Experience providing exceptional customer service via email/written channels
· Strong written communication skills (written fluency in multiple languages is a plus)
· Proficiency with computers, CRM software, and strong typing skills
· First class time management and decision-making skills
*We are an Equal Opportunity Employer and take pride in a diverse environment.
We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
*
Job Type: Contract
Pay: $16.
50 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* Are you comfortable working initially for 4+ months contract position with possibility of extension?
* Do you have any experience with IT help desk or providing support?
* Are you comfortable working for over time?
Work Location: In person
Whatsapp
