Contact Center Supervisor

Introduction Do you want to join an organization that invests in you as a Contact Center Supervisor ? At Work from Home, you come first.
HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues.
The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay.
Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits Note: Eligibility for benefits may vary by location.
You contribute to our success.
Every role has an impact on our patients’ lives and you have the opportunity to make a difference.
We are looking for a dedicated Contact Center Supervisor like you to be a part of our team.
Job Summary and Qualifications The Contact Center Supervisor is responsible for the leadership and management of assigned employees on a daily basis to achieve operational goals.
Supervises employees across sites when applicable.
Maintains a positive leadership style and strives to be a positive role model and motivator in the workplace.
What you will do in this role: Performs Customer Experience Evaluations as assigned for each direct report Holds weekly one-on-one coaching sessions with direct reports to promote a superior patient experience and to ensure that optimal call processes are deep-rooted into day to day customer service activities Writes and presents performance reviews and monthly evaluations as directed by Responsible for interviewing, hiring, training, developing, advancing, and managing performance of direct reports; Builds buy-in and commitment to promote employee support for tactical and strategic objectives and initiatives Manages and holds team accountable to meet performance objectives and ensure adherence to HIPAA and data/information security compliance protocols Shares responsibility and accountability to the center level performance objectives relating to: Employee Engagement and Patient Satisfaction Results vs.
Goals Responsible for meeting team goals: Employee Engagement, Employee Attendance, Customer Experience Evaluations Standards, Data Entry Accuracy and Coaching Sessions Serves as an escalation point in the contact center enterprise, handling applicable calls and working proactively to resolve complex issues while exercising mature judgment; Expected to have knowledge of direct reports tasks, may be required to demonstrate this position when business needs arise Provides training and presentations to enterprise teams and leadership, as well as mentors Senior PCL's to do the same; Uses job knowledge to proactively seek more efficient and effective ways to perform job Manager/Director; Coaches and develops PCL's to have the knowledge and skills to answer callers' inquiries, responds to requests for support quickly and effectively Qualifications: 3 years of previous leadership and customer service experience preferred 3 years of supervisory experience preferred High School Diploma, GED or Equivalent Work Experience "Good people beget good people.
"- Dr.
Thomas Frist, Sr.
HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Supervisor Customer Service Representative opening.
Qualified candidates will be contacted for interviews.
Submit your resume today to join our community of caring! We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.